Swagelok North Texas FAQ
What is your company name?
Formerly known as Texas Valve & Fitting Co., we are now Swagelok North Texas, as of October 2020; to align more closely with the global brand recognition of the Swagelok name. Learn more about our history and our team here
What are your office hours?
Monday through Friday from 7:30am to 5pm. For an after-hours emergency, please call 214-221-6000 and follow the instructions.
What services do you provide?
We offer a wide variety of value-added services including Custom Fabrication & Assembly, Engineering Assistance, Orbital Welding, Vendor Managed Inventory, Tool & Equipment Rental, and training on Fluid System Applications. Check out our Services page for more information.
How can I get a catalog?
You can browse our products on the SNT website, by using the search bar to easily locate our library of downloadable catalogs. We also offer downloadable CAD and Sales Drawings. Please Contact Us and we will have one of our sales associates contact you for a visit.
I need help selecting a product, who should I call?
We have experienced customer and technical service. Contact us today via email or phone at 214-221-6000
Can I order my parts already assembled?
Yes, we can assemble that for you! Please visit our Custom Solutions for more information.
What should I do if I experience a problem with Swagelok products?
Please contact us immediately. We will do whatever it takes to find a solution for you.
Can I purchase Swagelok products online? Yes! By registering online, you will have access to order the products you need.
How can I get notified when my package ships?
By providing your email address when you order, you will receive an automatic shipping notification via FedEx or UPS.
Can I pick up my order? Yes. Due to Covid-19, we ask that you pull around to the back of the building and call us at 214-221-6000 to notify us that you are here. A member from our Logistics Teams will place your order outside for pick-up.
What kind of warranty can I expect with Swagelok products?
Swagelok products are backed by the Swagelok Limited Lifetime Warranty.
Do you offer training?
Yes, please Contact Us for more information.
Is online training available? Yes, please Contact Us for more information.
What type of Quality System do you have in place?
We are proud to be SQS (Swagelok Quality System) Certified. SQS meets and exceeds ISO 9001 standards. The Swagelok SQS program is specifically designed to ensure all Swagelok distributors provide a consistent level of support and service.
How do I open an account with you?
Contact us online or give us a call so we can establish your account with SNT.
How do I return a product?
Call Us at 214.221.6000.
Where do I send payment?
Please remit all payments for Swagelok North Texas to:
505 Century Parkway Suite 100
Allen, TX 75013
Call us at 214.221.6000 or order online to pay by credit card
How can I obtain a copy of an invoice?
Feel free to email or call us to receive an emailed copy of your invoice and we will promptly email a copy of your invoice to you.
What type of certifications do you provide?
We offer the following types of certifications: certificate of compliance, cure date certification, standard traceable certifications of compliance, nuclear certifications of compliance, and more. Please call for pricing on certifications and availability.
Do I need an account to order parts from you?
You do not need to have an account to order from us, but having an account makes the process flow much faster. Please contact us to get started.